A full refund minus shipping fees will be granted only if a product is returned and received by Enagic USA, Inc. (“Company”)** unused within seven (7) days of receipt*.
A Restocking Fee (see below) will be charged when:
A machine is returned used (e.g. water is run through the machine) within seven (7) days of receipt*.
A new machine is returned after seven (7) days but before one (1) month of receipt*.
A used machine returned after seven (7) days, but before one (1) month, of receipt will be charged a Cancellation Fee (in lieu of a Restocking Fee) (see below).
SD501-U & K8
(Cancellation Fee for Member Anespa $360, Member Super 501 $950. Restocking Fee: $100)
A machine in any condition may NOT be returned for a refund after one (1) month following receipt*.
In the event of financing, the buyer understands and agrees to fulfill their monthly payment obligations in totality if the product is outside of the Return Period.
For Ukon Product Only: A full refund minus shipping fees will be granted only if product is returned and received by Enagic USA, Inc. unused within (10) Business days of receipt*. No cancellation will be accepted after (10) business days of receipt*. In the event of financing, the buyer understands and agrees to fulfill their monthly payment obligations in totality if the product is outside of the Return Period. In the event any item of the product has been opened or used a cancellation fee will apply.
Shipping fees will not be refunded. Installment charges (number of payments multiplied by $10) are refunded on a prorated basis.
All machines and Ukon products must be securely packaged and returned to the Company**.
Proof of delivery is required for all returned products. It is the buyer’s responsibility to return the product safely and securely.
* Receipt refers to the date of pickup or date of signed delivery of the product.
** Received at Company headquarters at 1600 Capital Avenue Ste 200 Plano, TX 75074
Return policy for online order/fax order/phone order
You may return all unopened items purchased at Enagic Online Store or unopened items ordered through fax/email/phone within thirty (30) days of the original purchase date.
If there is any error in your order, please contact us in 2 weeks of your original receipt date.
We will pay the return shipping costs if the product is defective or the return is a result of our error.
If the item is returned for any other reason you are responsible for the return shipping.
Please call our office at (310) 542-7700 before you return any merchandise. Please have your order number ready when you contact us.
We will credit you in the same manner as your original payment within seven (7) days of receiving the returned item.
If a refund, chargeback or cancellation is issued for an AMEX card, a 3.5% service fee will apply.
Ship authorized returns to the following address:
Attention: Shipping Dept
1600 Capital Avenue Ste 200
Plano, TX 75074
For Hawaii orders:
2290 Alahao Pl. #401
Honolulu, HI 96819
For questions regarding our return policy please contact us at (310)-542-7700.