FAQs - Frequently Asked Questions

Payment & Processing

Can I order without an account on Enagic website?
No. You must sign up for an account before placing an order. You will be prompted to sign in or create an account during checkout.
What are the payment methods available?
We accept the following payment options:
  1. Credit card
  2. Bank transfer
  3. Cash on delivery
  4. Paypay
For more details, please contact our Customer Support at (0120-84-4132).
Which credit cards are accepted for payment?
Enagic accepts Visa, MasterCard, Discover. All your credit card information will be encrypted and secure.
When will I receive my order?
For Machine/New Ukon Sigma/DD orders-
In principle, products will be delivered by courier service within one week after confirmation of receipt of the order, "Product Purchase Application Form/Registration Application Form" and payment.
Do I need to provide identity verification documents?
When registering as a distributor, you will need to submit identity verification documents. You will not be required to submit identity verification documents when registering as a User.
Enagic and Kangen Water are registered trademarks of Enagic International Co., Ltd. Copyright © Enagic Store - All Rights Reserved. Ver 2024.11.27